Refund policy
Return & Refund Policy
At Tony Mony, we take great pride in the craftsmanship and quality of every mukhawar we create. We want you to feel confident when shopping with us, and we have designed our return and refund policy to keep the process simple and fair.
1. Returns
You may request a return within 7 days of receiving your order, provided that the item:
* Is unused and unworn.
* Has not been washed, altered, ironed or damaged.
* Is returned in its original condition and packaging.
* Has all original tags and labels attached.
* Is free from perfume, makeup, stains, or other signs of use.
Because our collections are produced in limited quantities, returned items are inspected before a refund or exchange is approved.
2. Damaged, Defective or Incorrect Items
If your order arrives:
* Damaged
* Defective
* Incomplete
* Different from the product ordered
* Significantly different from its description
please contact us within 48 hours of delivery and provide clear photographs/videos of the item and packaging.
If the issue is confirmed to be our responsibility, Tony Mony will provide an appropriate replacement, exchange, repair where applicable, or refund, in accordance with applicable UAE consumer-protection requirements. (Ministry of Education)
3. Change-of-Mind Returns
For a change-of-mind return, the item must meet all the return conditions above.
The original delivery charge is non-refundable, unless the return is due to an error, defect, damage, or other issue for which Tony Mony is responsible.
Return delivery costs for change-of-mind returns may be the customer’s responsibility.
4. Non-Returnable Items
We cannot accept returns for items that:
* Have been worn or used.
* Have been washed, altered or modified.
* Have stains, makeup, perfume or other marks.
* Are damaged after delivery due to customer handling.
* Are returned without original tags or packaging.
* Are specifically identified at the time of purchase as final sale or otherwise non-returnable, where legally permitted.
5. Refunds
Once the returned item has been received and inspected, we will notify you of the outcome.
If a refund is approved, the refund will normally be processed to the original payment method.
The time required for the funds to appear in your account may depend on your bank, card issuer, payment gateway, or payment provider.
6. Exchanges
If you would like to exchange an eligible item for another size or available item, please contact us within 7 days of delivery.
Exchanges are subject to stock availability.
Because Tony Mony collections are intentionally produced in limited quantities, a replacement may not always be available. In such cases, an eligible refund may be offered.
7. Incorrect Size
Customers are responsible for selecting the correct size using the size guide provided on our website.
If the wrong size is ordered, we will assist with an exchange where the item meets our return conditions and the requested size is available.
8. How to Request a Return
To request a return or report an issue, please contact our customer service team with:
Order Number:
Customer Name:
Reason for Return:
Photos/Videos: where applicable
Our team will guide you through the return process.
Please do not send an item back without receiving return instructions from Tony Mony.
9. Our Commitment
At Tony Mony, every mukhawar represents hours of craftsmanship and attention to detail. We therefore inspect every return carefully while ensuring that customers receive fair treatment and the protections available to them under applicable UAE law.
For questions regarding returns or refunds, please contact our customer support team.
Tony Mony
Craftsmanship you can trust. Quality you can feel. Luxury you’ll be proud to wear.