الشحن
Shipping Policy
At Tony Mony, we aim to make every order simple, secure and convenient. Orders are delivered through trusted courier partners, including Aramex, depending on the delivery location and service availability.
1. Delivery within the UAE
We currently offer delivery across the UAE.
Delivery is handled through our courier partner, Aramex, or another authorised delivery partner where required.
Estimated delivery time is generally 1–3 business days within the UAE after your order has been confirmed and dispatched.
Delivery times may vary depending on the location, public holidays, weather conditions, courier operations and other circumstances beyond our reasonable control.
2. Prepaid Orders
For prepaid orders, payment must be completed through the available payment methods at checkout.
Once payment is successfully confirmed:
* Your order will be processed for dispatch.
* You will receive order confirmation and, where available, tracking details.
* The courier may contact you before delivery.
* Please ensure that your phone number and delivery address are accurate.
Prepaid orders are not considered delivered until they are successfully handed over to the customer or an authorised recipient at the provided delivery address.
3. Cash on Delivery (COD)
We offer Cash on Delivery (COD) for eligible UAE orders.
For COD orders:
* Payment is collected by the courier upon delivery.
* The order amount must be paid in the payment method supported by the courier at the time of delivery.
* The customer must provide a valid mobile number and complete delivery address.
* The customer should be available to receive the order or arrange delivery with the courier.
COD availability may vary by location, order value or courier-service conditions.
4. Shipping Charges
Applicable delivery charges will be clearly displayed during checkout before the order is confirmed.
Any free-shipping promotion will be subject to the conditions stated in the relevant offer.
5. Delivery Address
Customers are responsible for providing accurate delivery information, including:
* Full name
* Mobile number
* Building/Villa number
* Street
* Area
* Emirate
* Any useful delivery instructions
Tony Mony is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.
6. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the courier may arrange another delivery attempt according to its applicable procedures.
Additional delivery charges may apply where a second delivery or address correction is required due to incorrect information or customer-related circumstances.
7. COD Refusal & Unaccepted Orders
We understand that circumstances can change. However, customers are requested not to place COD orders unless they genuinely intend to receive them.
Repeated refusal or failure to accept COD orders may result in COD being unavailable for future orders.
This does not affect any statutory consumer rights available under applicable UAE law.
8. Order Processing
Orders are normally processed after successful order confirmation.
Orders placed during weekends, public holidays or outside our operating hours may be processed on the next business day.
Limited-edition products may require additional processing time because each piece is carefully checked before dispatch.
9. Tracking
Once your order has been dispatched, tracking information may be provided by email, SMS, WhatsApp or another available communication channel.
Tracking information is provided by the courier and may take some time to become active after the shipment is created.
10. Delays Beyond Our Control
Tony Mony is not responsible for delays caused by circumstances beyond our reasonable control, including:
* Severe weather
* Public holidays
* Courier operational issues
* Traffic or road restrictions
* Incorrect customer information
* Events affecting delivery networks
* Other unforeseen circumstances
We will, however, make reasonable efforts to assist customers in resolving delivery issues.
11. Damaged Packages
If your package appears visibly damaged at the time of delivery, please notify the courier and contact Tony Mony as soon as possible.
For product defects, incorrect products or items damaged during delivery, please refer to our Return & Refund Policy.
12. International Delivery
Unless specifically stated at checkout, Tony Mony currently focuses on delivery within the United Arab Emirates.
International delivery, where available, may be subject to additional shipping charges, customs duties, taxes and import requirements of the destination country.
Any applicable international charges may be the responsibility of the customer unless otherwise stated.
13. Contact
For shipping or delivery questions, please contact Tony Mony through the customer-support details provided on our website.
Tony Mony
Miraya Style LLC
United Arab Emirates
Last Updated: August 2026